Customer Service Team

603.934.4445 or toll free 1.800.372.4445
Monday – Wednesday 8:00 am to 5:00 pm
Thursday – Friday: 8:00 am to 5:30 pm
Saturday: 8:30 am to 12:30 pm
Or you may chat with us online during regular business hours

E-mail Us

Send us a secure message

Telephone Banking

24 hours a day, seven days a week

Debit Card

Report an Unauthorized Debit Card Transaction: Call 603.934.4445 or toll free 1.800.372.4445, complete the Debit Card Transaction Dispute Form,  or visit any FSB office.

Lost or Stolen: 1.800.472.3272
Activation: Call 1.800.992.3808 or perform an ATM transaction or make a “debit” purchase (entering your PIN)
To Order: Stop by any of our offices for an instantly-issued debit card


Due to high volumes of fraudulent activity, you will be unable to use your debit card in foreign countries. Should you be traveling outside of the U.S., please let us know by completing the ‘Visa Debit Card Travel Notification’ form, by calling 603.934.4445 or toll free at 1.800.372.4445. Always remember to bring another form of payment when you are traveling.

Receive a Fraud Alert?

If you received a message from our Fraud Prevention Center, please call 1.800.262.2024.

To Report Fraud/ID Theft

603.934.4445 or toll free 1.800.372.4445

Online Bill Pay Assistance

877.303.4649 Available 7:00 AM to 1:00 AM, 7 days a week

Fax Numbers

Customer Service Team: 603.934.0486
Business Lending: 603.934.1402
Loan Operations: 603.934.7113

Mailing Address

Franklin Savings Bank
PO Box 339
387 Central Street
Franklin, NH 03235-0339

Routing Number


Lending Number (NMLS)